Bid Express®

Support Hours:
Monday – Friday, 7:00 a.m. – 8:00 p.m. ET

Holiday Hours:
For holiday support hours, view our Service Levels page

The Bid Express at Bidx.com support team can be reached by:

The Bid Express at bidexpress.com support team can be reached by:

Appia®

Support Hours:
Monday – Friday, 7:00 a.m. – 8:00 p.m. ET

Holiday Hours:
For holiday support hours, view our Service Levels page

The Appia service support team can be reached by:

Signet®

Support Hours:
Monday – Friday, 7:00 a.m. – 8:00 p.m. ET

Holiday Hours:
For holiday support hours, view our Service Levels page

 

The Signet service support team can be reached by:

Doc Express®

Support Hours:
Monday – Friday, 7:00 a.m. – 8:00 p.m. ET

Holiday Hours:
For holiday support hours, view our Service Levels page

 

The Doc Express service support team can be reached by:

AASHTOWare Project™

 

Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. EST*

Holiday Hours:
For holiday support hours, view our Service Levels page

The AASHTOWare Project™ support team can be reached by:
Submitting an online support request: This link will take you to our AASHTOWAREPROJECT.ORG Customer Support Portal (CSP) login page, which requires returning users to login and provides login instructions for new users.

Infotech’s goal is to respond to all support requests within two business hours of the initial request. The mission of the support team is to resolve our customers’ support requests within one to two business days of receipt, with the understanding that many complex requests may require more time for duplicating, testing, research, and consulting before resolution. Check the support section on the AASHTOWAREPROJECT.ORG website for more information.

Issue Tracking Priority Definitions for AASHTOWare Project™ products
Responding to your needs quickly is important to us. To ensure that the most pivotal issues are being addressed, Info Tech has developed the following terminology to categorize support requests.

  • CRITICAL: Very Important; agencies in implementation or in production; prevents licensee from completing implementation of software.
  • HIGH: Important; A major inconvenience but does not stop critical business progress.
  • MEDIUM: A definite issue but does not stop business progress; can work around.
  • LOW: A nuisance to business procedures; can work around.

Mobile Inspector®

Support hours:
Monday – Friday, 7:00 a.m. – 8:00 p.m. ET

Holiday Hours:
For holiday support hours, view our Service Levels page

 

The Mobile Inspector support team for the Appia service can be reached by:

 

AASHTOWare Project™ Estimator

Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. EST*

Holiday Hours:
For holiday support hours, view our Service Levels page

The AASHTOWare Project Estimator™ support team can be reached by:

AASHTOWare Project™ FieldManager


Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. EST*

Holiday Hours:
For holiday support hours, view our Service Levels page

The AASHTOWare Project FieldManager™ support team can be reached by:

Mobile Inspector for AASHTOWare Project™

Support hours:
Monday – Friday, 8:30 a.m. – 8:00 p.m. ET*

Holiday Hours:
For holiday support hours, view our Service Levels page

 

The AASHTOWare Project™ support team can be reached by:

Submitting an online support request: This link will take you to our AASHTOWAREPROJECT.ORG Customer Support Portal (CSP) login page, which requires returning users to login and provides login instructions for new users.